Shipping Policy
Shipping policy
DELIVERY COSTS
$10 Flat Rate Regular Domestic Shipping. Free shipping over $150.00.
Postage and courier fees within Australia are expensive; and whilst we all need to cover costs, we want to work with you to ensure these costs are relative to your purchase which is why we apply a $10 fee to orders under $150. Over $150, we are happy to cover that cost for you.
90% of the time we use couriers for our deliveries. Other times we use Australia Post.
ORDER PROCESSING & DISPATCH
Orders are packed and dispatched within 2-3 business days.
AUTHORITY TO LEAVE (ATL)
Unless specifically requested not to, you agree to authorise our nominated Courier (or Australia Post) to leave your purchased goods by your door or in the mailbox of your nominated address. In buying from RunRun an “Authority to leave” is actioned on your behalf. By purchasing from RunRun, you agree to these terms.
GOODS NOT DELIVERED
If your order doesn’t arrive, please give us a call on 0426 018 309 or email us at matty@runrun.com.au and we’ll help you track it down.
PAYMENT
We accept Credit and Debit transactions via Shopify Payments (powered by Stripe). This includes Apple Pay, Google Pay, AMEX, Mastercard, Visa, Shopify Payments and Paypal. Our site is fully encrypted and secured with a current SSL Certificate
INTERNATIONAL ORDERS
By default, we only ship within Australia. However, we’re happy to help you find a local supplier where we can. Drop us a line, and we’ll see if we can’t point you in the right direction.
ORDERING BY PHONE
Nah, doesn't happen! We are happy to take phone calls and help you figure out how to purchase from us in person. We are present at markets, races and will travel to running clubs to meet you (as long as you introduce us to all your friends). When we meet with you, payment will be taken on our mobile device before any products can become yours!